On-site shopping
We pinpoint employees and stores that excel in customer service and define weak areas in which management can train employees to improve. We also can evaluate your competitors' customer service and sales techniques and make comparisons on price, selection and advertising methods.

Compliance shops
We help ensure your employees are following legal and regulatory requirements and/or company policies. See our case study for more details.

Product Testing
We test accuracy, ease of use, functionality and taste of products ranging from software programs , toys, household and office products, and food products. We also recruit testers to meet specific demographics.

Survey/Research

Intercept surveys and exit interviews
We capture customers' most important observations while in the height of their experience with your business.

Customer surveys
(mail • telephone • web)
We gather information that will be used in databases for future customer contact and for studying demographics and trends, as well as measuring customer satisfaction and advertising effectiveness.

Focus groups
We explore reactions to a new product or service or a change in product or service. This technique also is particularly good for getting a diverse range of feedback and "real world" perspectives to analyze with survey data.